“Catch someone doing something right.”
-Kenneth Blanchard and Spencer Johnson

The best companies invest in their people. They realize that their employees are more than a payroll expense. Employees are intelligent and resourceful people who can think, learn, and therefore, continually improve their value and ability to contribute to the organization.

Look around, read the literature, and a theme you will discover is that the best companies within any industry provide training to increase their value as a knowledgeable and committed workforce.

Training should not be just another perk or reward for above-par job performance. It is an absolute necessity that pays for itself many times over in improved performance and business results.

Our training workshops use the latest techniques in adult learning including simulations, case studies, behavior modeling, application exercises, group discussion, and skill building. (Though no ropes course or falling exercises – sorry!) The emphasis is on application rather than theory. This enables participants to learn new competencies and gives them the tools to apply them back at work.

Communication, Conflict Resolution and Building Trust

Basic Communication Skills

This isn’t rocket science. But somehow we must be reminded, repeatedly, that it’s not necessarily what we say, its what they hear. Learn how people’s perceptions and viewpoints differ. Learn the basics of face-to-face communication. Analyze the difference between one-way and two-way communication. Understand the skill of listening. Improve and practice your active listening skills.

Face-to-Face Communication

Explore the role of communication in interpersonal relationships. Learn about alternative ways of communicating and influencing others. Identify your “native tongue” or preferred style of communicating. Understand the consequences of an absence of dialogue and how to reach for dialogue and win/win.

Giving and Receiving Feedback

What is feedback? Why is it so difficult at times? Discover how open or closed you are to giving and receiving feedback. Learn to give effective feedback to others–and how to receive it effectively yourself. Practice giving and receiving live feedback with team members. Make a personal improvement plan to respond to team feedback.

Conflict Resolution: The Road to Win/Win

Learn about healthy and unhealthy ways of dealing with interpersonal conflict. Assess your own “style.” Decide how you want to modify your conflict style and how you will better handle your current conflicts and practice a powerful skill for resolving conflicts in a way that everyone wins.

Building Trust in Your Organization

Any organization without trust is a chaotic organization. But don’t worry, there are no ropes courses or falling exercises necessary. Play the “Win as Much as You Can “ game and find out how competition can turn into collaboration.

Teamwork, Group Dynamics, Roles and Responsibilities, Goal Setting

Customer Focus

Being self managing is one enormous element that makes a High Performing team different from a traditional team. But how do you do that? You need to work together to learn how to share responsibilities, assign core and coordinating roles, understand what information and authority each member needs to perform well and develop leadership at all levels. This workshop is a critical tool to elevating the sense of contribution as well as results of any organization.

Setting Goals and Keeping Score

If you don’t measure results, how will you know what they are? Understand the importance of setting goals and tracking your performance. Learn the building blocks of score keeping. Identify your team’s key result areas. Establish metrics in each of your key result areas. Assess your current performance. Set goals and action steps in each of your key result areas. Evaluate your feedback system.

Group Dynamics

What the heck are group dynamics? Through team building exercises, experience group dynamics in action. Rate your team’s dynamics and determine what you can do to improve your team. Experience and discuss what makes and breaks your team’s process and learn about shared leadership in action.

Why High Performance Teams Work

In this fun and interactive workshop, you will create a model factory using a traditional, industrial business model. This model is similar to that of the 97% of organizations that don’t last more than 5 years. We then create the same factory, but using the High Performance model. Not only will you learn the skills and tools to turn your organization into a high-performing one but you’ll and you will see why revenue and job satisfaction soars for those who create high-performing teams.

Creating Your Own High Performing Team

Now you know teams work—but how do you go about creating them in your organization? And if you’ve created them, how can you make them successful? Using team-building exercises, and learning the types, roles, responsibilities and obstacles, you will discover how to take your work group and transform it into a high performance team.

Problem Solving, Decision Making and Meeting Effectiveness, Time Management

Personal Productivity: Acting From Your Priorities

Understand the difference between “urgent” and “important.” Develop habits of self-management that allow you to schedule time for the important. Learn how you are currently using your time, and the barriers which keep you from managing your time more effectively. Create a systematic approach to managing daily events.

Group Decision Making and Problem Solving

It is critical that teams learn both of these skills. In this fun and interactive workshop, you’ll be taken through a simulated life or death exercise to discover the ways groups make decisions. Then it becomes easy to learn methods of decision making that will improve your team or organization’s outcomes. Learn and practice the skill of creative brainstorming to help your team think outside the box, analyze problems as a part of a group problem solving model to help your team will improve its problem solving skills while making good decisions.

Effective Meetings and Decision Making

Few would disagree that many (if not most) meetings are poorly organized and run. In addition, even if we have a good structure in place for our meetings, how do teams and organizations go about making good decisions? Using a group decision-making model you can improve your ability to reach consensus and at the same time learn how to create effective and efficient meetings that result in action and accountability.

Sales, Marketing and Customer Service

Customer Service

High performance organizations realize that their approach to employee skills development helps them leverage customer service as a strategic advantage. Build your teams effectiveness: Define a vision of customer service. Discover customer expectations. Recognize the customer experience. Enhance customer service.

Customer Focus

It takes more than opening your doors to attract customers these days. A High Performing team recognizes that one of their primary roles is to get and retain customers. In fact, if your organization doesn’t have a focus on customers you might just be losing them. Learn how customer focused you are, collect and analyze feedback from customers and learn how your team needs to respond by implementing plans, measuring results and tracking your customers requirements.

Products Don’t Sell, People Do

Don’t want to think about the dirty “S” word? Are you “marketing” then staring at a phone that doesn’t ring? Do you need more sales but you don’t know where to start?After this motivational workshop, you will walk away with tools that you can use immediately and skills that will last you a lifetime. If you know you must sell, but you’d rather poke your eye with a blunt stick, then you will want to attend presentation.

The Three High-Payoff Activities Guaranteed to Grow Your Business Today

Many small businesses fail in spite of having quality products and services. The overwhelming reason for failure? Lack of focus on key High Payoff Activities. This motivational presentation is a straight forward, no-nonsense approach that simplifies without being simplistic.